At Process Smith, we believe in clarity—not just in your SOPs and process maps, but also in how we work with you. Below are answers to some of the most common questions clients ask, covering everything from intellectual property to billing and beyond.
Your IP is yours, period. I take confidentiality and ownership seriously. Everything you share with me—whether it's documentation, workflows, or other sensitive materials—remains your property. I will never retain, distribute, or reproduce your IP without explicit permission. Once the project is complete, all deliverables are handed over to you, and files can be securely deleted at your request.
Absolutely! Confidentiality is a cornerstone of my work. If you have an NDA or other confidentiality agreement, I’m happy to review and sign it. If you need one created, I can provide a template to formalize our agreement.
Here’s a breakdown of my pricing:
Invoices are typically sent weekly or at major project milestones, and payment is due within 15 days. Accepted methods include credit card, ACH transfers, and PayPal.
Each project includes two rounds of revisions to make sure you’re completely satisfied. If additional revisions are required, they’ll be billed at the standard hourly rate unless otherwise agreed.
Yes, either party can cancel the project with written notice. Any work completed up to the cancellation point will be billed at the agreed-upon rate. For retainer clients, unused hours are non-refundable unless previously arranged.
Data security is a priority. I use encrypted systems to store and transmit your files, and they are retained only for the duration of the project (or as needed for ongoing retainers). Upon completion, I can securely delete all data if requested.
I aim to respond to emails and inquiries within one business day. Updates will be shared regularly via email or virtual meetings, depending on your preferences. I’m typically available Monday through Friday, 9 am to 5 pm (Central Time). Weekend or after-hours work can be arranged in advance, though additional fees may apply.
Once full payment is received, all deliverables—SOPs, work instructions, process maps, or other materials—are 100% yours. I retain no rights to the work unless explicitly agreed upon in writing.
Absolutely! Every business is different, and I’m happy to tailor my approach to fit your unique needs. Whether it’s a custom payment plan, alternative working hours, or project-specific adjustments, I’ll work with you to ensure everything runs smoothly.
In the rare event of a dispute, my goal is always to resolve things amicably and professionally. If we can’t reach an agreement, we can explore mediation or arbitration before considering further action.
If you have additional questions or concerns not covered here, feel free to contact me. I’m happy to discuss your project and ensure you feel confident in working with Process Smith.
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